Welcome to the known issues page, where you can explore the image acquisition process step-by-step:

1. Grabber is not detected by PC and/or BIOS
   • PCIe device not found Troubleshoot guide
   • PCIe 4.0 compatibility
2. Grabber is detected by PC, but is not detected by software
   • VP installation and uninstallation
   • Driver reinstallation
   • Secure Boot and DKMS on Linux
   • Fast startup on Windows
   • [ERROR!!!] Failed to initialize KYFGLib
     • KAYA Service troubleshoot
   • Grabber issues:
     • Max. PCI devices
     • Komodo III
3. Grabber open
   1. Graber cannot be opened by software
      [ERROR!!!] Cannot open device
      • BSOD or system halted
      • Frame Grabber is occupied by another application
      • Grabber multiprocess sharing
   2. Grabber opened but some parameters are unavailable or can not be changed
      • Grabber features and parameters
4. Camera detection
   1. Not complete, result in an error or not detected at all
      [ERROR!!!] No cameras detected
      • Connection topology
      • AutoPoCXP does not power the camera
      • CoaXPress camera detection
      • Manual camera discovery
      • In case of using Range Extender see "Connection rules"
   2. Complete without an error but not all expected cameras are detected
      • Redetection at CXP10-12
      • Connection topology
5. Camera access
   1. Camera is initially detected but cannot be opened
      • Redetection at CXP-10\12 known issue
      • [ERROR!!!] Cannot open camera
        • Command Timeout Control
        • Camera XML error
      • Currently access camera from a secondary process is not available
   2. Camera is opened but some parameters are unavailable or can not be changed
      • Camera parameters issue
6. Stream
   1. Attempt to start a stream results in an error
      • [ERROR!!!] Setting value of parameter
        [ERROR!!!] Could not retrive pixel format
        • Camera parameters issue
      • ​​​​​​​​​​​​​​[ERROR!!!] Required memory allocation
        • Allocated buffer size exceeds current free RAM
   2. Stream start operation returns without errors, but actual streaming is not working (in GUI acquisition window stays with "waiting for video data", in an app no callbacks are received)
      • KY_RESULT 0x83001007: this error indicates a failed read from an address in camera which is specified in camera XML; please refer to camera vendor
      •  
      • Range extender troubleshooting
   3. Stream is running but the content of received buffers is not as expected:
      • Image color is not as expected
        • Image is being too dark
        • Demosaic Bayer modes
        • Pixel formats
      • Image is distorted, shifted or doubled
        • Image stitching and interlacing
        • Check CRC and FEC
      • Lost frames
        • Bandwidth issues
        • Triggers at high speed
        • StreamBufferCallback should return asap -> link to API DATABOOK