Welcome to the known issues page, where you can explore the image acquisition process step-by-step:

1. Grabber is not detected by PC and/or BIOS
   • BSOD or system halted
   • PCIe device not found Troubleshoot guide
   • PCIe 4.0 compatibility
2. Grabber is detected by PC, but is not detected by software
   • VP installation and uninstallation
   • Driver reinstallation
   • Secure Boot and DKMS on Linux
   • Fast startup on Windows
   • KAYA Service troubleshoot
   • Grabber issues
     • Grabber features and parameters
     • Max. PCI devices
3. Grabber open
   1. Grabber cannot be opened by software
      • BSOD or system halted
      • Frame Grabber is occupied by another application
      • Grabber multiprocess sharing
   2. Grabber opened but some parameters are unavailable or can not be changed
      • Grabber features and parameters
4. Camera detection
   1. Not complete, result in an error or not detected at all
      • Connection topology
      • AutoPoCXP does not power the camera
      • CoaXPress camera detection
      • Manual camera discovery
      • In case of using Range Extender see "Connection rules"
   2. Complete without an error but not all expected cameras are detected
      • Redetection at CXP10-12
      • Connection topology
5. Camera access
   1. Camera is initially detected but cannot be opened
      • Redetection at CXP-10\12 known issue
      • Command Timeout Control
      • Camera XML error
      • Currently access camera from a secondary process is not available
   2. Camera is opened but some parameters are unavailable or can not be changed
      • Camera parameters issue
6. Stream
   1. Attempt to start a stream results in an error
      • Camera parameters issue
      • Allocated buffer size exceeds current free RAM
   2. Stream start with no errors, but the frame counter is 0
      • Range extender troubleshooting
      • Trigger configuration
   3. Stream is running but the content of received buffers is not as expected:
      • Image color is not as expected
        • Image is too dark
        • Demosaic Bayer modes
        • Pixel formats
      • Image is distorted, shifted or doubled
        • Image stitching and interlacing
        • Check CRC and FEC
      • Lost frames
        • Bandwidth issues
        • Triggers at high speed